{"id":1162344,"date":"2010-03-12T19:07:00","date_gmt":"2010-03-12T19:07:00","guid":{"rendered":"https:\/\/blogue.rbe.mec.pt\/1162344.html"},"modified":"2026-05-14T02:23:11","modified_gmt":"2026-05-14T02:23:11","slug":"servicos-de-referencia-por-tecnologias-moveis","status":"publish","type":"post","link":"https:\/\/projetos.dge.mec.pt\/rbe\/?p=1162344","title":{"rendered":"Servi\u00e7os de refer\u00eancia por tecnologias m\u00f3veis"},"content":{"rendered":"<div class=\"separator\" style=\"clear: both; text-align: center;\"><a href=\"http:\/\/2.bp.blogspot.com\/_Ktgp5ZkbTjk\/S5qClcwYYlI\/AAAAAAAABMo\/O6IDIKpArU4\/s1600-h\/TWU.bmp\" imageanchor=\"1\" style=\"margin-left: 1em; margin-right: 1em;\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" height=\"116\" src=\"https:\/\/projetos.dge.mec.pt\/rbe\/wp-content\/uploads\/2026\/05\/TWU.bmp\" vt=\"true\" width=\"400\" \/><\/a><\/div>\n<div class=\"separator\" style=\"clear: both; text-align: center;\"><\/div>\n<div class=\"separator\" style=\"clear: both; text-align: justify;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">As quest\u00f5es pertinentes colocadas por <a href=\"mailto:kbrouillard@twu.edu\">Kelly Brouillard<\/a>, bibliotec\u00e1ria na <a href=\"https:\/\/www.twu.edu\/default.asp\">Texas Woman&#8217;s University<\/a>, a prop\u00f3sito da\u00a0sua biblioteca estar a equacionar usar mensagens\u00a0de texto\u00a0e tecnologias m\u00f3veis\u00a0\u00a0para responder a quem recorre aos servi\u00e7os de refer\u00eancia:<\/span><\/div>\n<div class=\"separator\" style=\"clear: both; text-align: justify;\"><\/div>\n<div class=\"separator\" style=\"clear: both; text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><em><span style=\"font-family: Arial, Helvetica, sans-serif;\">My library is considering text messaging to answer our Ask a Librarian <\/span><span style=\"font-family: Arial, Helvetica, sans-serif;\">questions. For those libraries already using text messaging, how are <\/span><span style=\"font-family: Arial, Helvetica, sans-serif;\">you implementing this service?<\/span><\/em><\/div>\n<p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><\/span><\/p>\n<div style=\"text-align: justify;\"><em><\/em><\/div>\n<div style=\"text-align: justify;\"><em><span style=\"font-family: Arial, Helvetica, sans-serif;\">From the research I&#8217;ve done thus far it looks like most libraries are <\/span><span style=\"font-family: Arial, Helvetica, sans-serif;\">doing one of 2 things:<\/span><\/em><\/div>\n<p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><\/span><\/p>\n<div style=\"text-align: justify;\"><em><\/em><\/div>\n<div style=\"text-align: justify;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\"><em>1. Subscribing to Mosio&#8217;s Text a Librarian OR<\/em><\/span><\/div>\n<p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><\/span><\/p>\n<div style=\"text-align: justify;\"><em><\/em><\/div>\n<div style=\"text-align: justify;\"><em><span style=\"font-family: Arial, Helvetica, sans-serif;\">2. Receiving and responding to text messages from a library <\/span><span style=\"font-family: Arial, Helvetica, sans-serif;\">owned cell phone or smart phone<\/span><\/em><\/div>\n<p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><\/span><\/p>\n<div style=\"text-align: justify;\"><em><\/em><\/div>\n<div style=\"text-align: justify;\"><em><span style=\"font-family: Arial, Helvetica, sans-serif;\">In your experience, what are the positives and negatives of these two <\/span><span style=\"font-family: Arial, Helvetica, sans-serif;\">options? Any success stories you&#8217;d like to share? Stories where it <\/span><span style=\"font-family: Arial, Helvetica, sans-serif;\">went horribly wrong? Has anyone else implemented a different method of <\/span><span style=\"font-family: Arial, Helvetica, sans-serif;\">texting in their library?<\/span><\/em><\/div>\n<p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><br \/><em><\/em><\/span><em><span style=\"font-family: Arial, Helvetica, sans-serif;\">Also, are set hours for providing the service better than leaving it <\/span><span style=\"font-family: Arial, Helvetica, sans-serif;\">open to the library&#8217;s hours of operation? How have your patrons <\/span><span style=\"font-family: Arial, Helvetica, sans-serif;\">(specifically students and faculty at universities) responded to the <\/span><span style=\"font-family: Arial, Helvetica, sans-serif;\">service? Did it require a lot of marketing by the library? Any <\/span><span style=\"font-family: Arial, Helvetica, sans-serif;\">feedback on texting service would be greatly appreciated!<\/span><\/em><br \/><span style=\"font-family: Arial, Helvetica, sans-serif;\"><br \/><em><\/em><\/span><\/p>\n<div style=\"text-align: left;\"><\/div>\n<div style=\"text-align: right;\"><span style=\"font-family: Arial, Helvetica, sans-serif; font-size: x-small;\">Ler mais sobre:<\/span><\/div>\n<div style=\"text-align: right;\"><span style=\"font-family: Arial; font-size: x-small;\"><a href=\"https:\/\/www.twu.edu\/library\/default.asp\">TWU Libraries<\/a><\/span><\/div>\n<div style=\"text-align: right;\"><span style=\"font-family: Arial, Helvetica, sans-serif; font-size: x-small;\"><a href=\"http:\/\/www.textalibrarian.com\/about.php\">Mosio&#8217;s Text a Librarian<\/a><\/span><\/div>\n<div style=\"text-align: left;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: x-small;\">&lt;kbrouillard@twu.edu&gt;<\/span><\/span><\/div>\n","protected":false},"excerpt":{"rendered":"<p>As quest\u00f5es pertinentes colocadas por Kelly Brouillard, bibliotec\u00e1ria na Texas Woman&#8217;s University, a prop\u00f3sito da\u00a0sua biblioteca estar a equacionar usar mensagens\u00a0de texto\u00a0e tecnologias m\u00f3veis\u00a0\u00a0para responder a quem recorre aos servi\u00e7os de refer\u00eancia: My library is considering text messaging to answer our Ask a Librarian questions. For those libraries already using text messaging, how are you implementing this service? From the research I&#8217;ve done thus far it looks like most libraries are doing one of 2 things: 1. Subscribing to Mosio&#8217;s Text a Librarian OR 2. Receiving and responding to text messages from a library owned cell phone or smart phone In your experience, what are the positives and negatives of these two options? Any success stories you&#8217;d like to share? Stories where it went horribly wrong? Has anyone else implemented a different method of texting in their library? Also, are set hours for providing the service better than leaving it open to the library&#8217;s hours of operation? How have your patrons (specifically students and faculty at universities) responded to the service? Did it require a lot of marketing by the library? Any feedback on texting service would be greatly appreciated! Ler mais sobre: TWU Libraries Mosio&#8217;s Text a Librarian &lt;kbrouillard@twu.edu&gt;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[123],"tags":[],"class_list":["post-1162344","post","type-post","status-publish","format-standard","hentry","category-bibliotecas"],"_links":{"self":[{"href":"https:\/\/projetos.dge.mec.pt\/rbe\/index.php?rest_route=\/wp\/v2\/posts\/1162344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/projetos.dge.mec.pt\/rbe\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/projetos.dge.mec.pt\/rbe\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/projetos.dge.mec.pt\/rbe\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/projetos.dge.mec.pt\/rbe\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1162344"}],"version-history":[{"count":1,"href":"https:\/\/projetos.dge.mec.pt\/rbe\/index.php?rest_route=\/wp\/v2\/posts\/1162344\/revisions"}],"predecessor-version":[{"id":3096940,"href":"https:\/\/projetos.dge.mec.pt\/rbe\/index.php?rest_route=\/wp\/v2\/posts\/1162344\/revisions\/3096940"}],"wp:attachment":[{"href":"https:\/\/projetos.dge.mec.pt\/rbe\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1162344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/projetos.dge.mec.pt\/rbe\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1162344"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/projetos.dge.mec.pt\/rbe\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1162344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}